Business Research Group, Inc. http://www.brgus.com Mystery Shopping Customer Retention Services Wed, 27 Apr 2011 19:59:40 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 “There’s only one boss – the customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” http://www.brgus.com/theres-only-one-boss-%e2%80%93-the-customer-and-he-can-fire-everybody-in-the-company-from-the-chairman-on-down-simply-by-spending-his-money-somewhere-else/ http://www.brgus.com/theres-only-one-boss-%e2%80%93-the-customer-and-he-can-fire-everybody-in-the-company-from-the-chairman-on-down-simply-by-spending-his-money-somewhere-else/#comments Sun, 31 Oct 2010 19:42:24 +0000 admin http://www.brgus.com/?p=89 – Sam Walton
Founder of Wal-Mart

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The Edward W. Carter Professor of Business Administration
Harvard Business School

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