Business Research Group, Inc. celebrated its 10 year anniversary in May 2006. We are a full service research company based in St. Louis, Missouri. We specialize in personal "one on one" customer service evaluations for businesses with multiple locations.

Our mission has always been to help businesses better understand their customers, competition and opportunities. Several of our partners in business are in the gaming industry. We introduce programs to their employees that measure their friendliness to the customer on a day to day basis. The employee is measured, by our on-site shoppers, for their smile, eye contact, verbal greeting and a verbal departure to each customer they come in contact with.

Since we have been in business since 1996, working with multiple clients in a variety of businesses, we feel we have a better understanding of what our customers needs are. Our company can assist you by taking valuable information obtained from your customers and turning that information into ideas that can help run your business more efficiently.

Contact us today and get started on your own customized customer service program.