“When looking for a company to satisfy our mystery shopping needs, BRG came highly recommended. They offer a big company feel and competency; while delivering quality yet personalized results. Managing a shopping program for more than 15 properties can be a tedious and demanding task. BRG handles this task effortlessly. I would highly encourage their involvement in your business too!”
VP Guest Satisfaction, Isle of Capri Casinos
“I was somewhat reluctant to work with a mystery shopper.
After meeting Wayne Moberly and understanding the value of what a proper mystery shop provide I thought that at minimum our office should engage in a trial mystery shop.
The value was instantly recognized. My Team learned a great deal from the reports and the result is we are a much stronger Team today.
I would recommend Wayne’s company to any State Farm agent.”
Wayne Nichols Insurance Agency Ltd.
Dundas, Ontario
Repeat Qualifier MDRT, Lifetime President’s Club
State Farm Insurance
“We have used Business Research Group, Inc. since 2008 in or efforts to continuously improve our retention and acquisition processes. Mr. Moberly has provided insight and personal attention that has been invaluable. Team members need feedback and are especially interested in results when they are compensated for production. Unbiased feedback is critical to all concerned and has credibility when used in an ongoing process. Consistent reporting along with insight to our company are the key strengths of Business Research Group.
Results are the real measure of any program. I believe our results are proof of the value in the positive increase in our production along with the decrease in lapse/cancellation numbers. Mr. Moberly has been an important part of this evaluation process. Any company in need of solid unbiased feedback in the customer process area should consider Business Research Group, Inc.”
Mount Vernon, MO
Repeat Qualifier MDRT, Lifetime President’s Club
State Farm Insurance
“The mystery shopper program administered through Business Research Group, Inc. provides clear measurables, contributing to significantly improved customer service levels throughout our Casinos. Wayne Moberly, the administrator for our program has been quick to respond to all requests and has customized the program and reports to our unique requirements.”