BRG IS NOT AN ORDINARY MYSTERY SHOPPING SERVICE.
WE ARE EXPERTS AT CUSTOMER ENHANCEMENT AND RETENTION.

OUR TWO-FOLD EMPHASIS ON FOCUS AND CLARITY
MEANS WE EDUCATE, NOT JUST TRAIN.

Every BRG Consultant, Trainer and Manager Has Real Life Experience in Customer Service, Sales, Marketing, Management and Business Ownership and Operation.

We Know How a Business Must Operate To Be Profitable.

Well-trained employees are your greatest assets and the engine of your business because each of them, in their own way contributes to keeping customers. They are in charge of pleasing the boss – your customer.

BRG begins each project with a complete review of your Company. From this, we can identify the issues that are critical to customers and why. But finding the correct solutions are what separate success from failure. And that’s where our hands-on experience gives you specific solutions.

  • We have the experience and the resources to understand your business needs and make realistic appraisals of your goals.
  • We implement specific programs and tactics to match your specific objectives, both short-term and long-term.
  • And we follow up and follow through.

Employee education and motivation is a continuous process
because the success of your business is a continuous process.

History of BRG

Business Research Group, Inc. was founded in May 1996. We are a full service research company based in Springfield, Missouri. We specialize in personal “one on one” customer service evaluations for businesses with multiple locations.

Our mission has always been to help businesses better understand their customers, competition and opportunities. Several of our partners in business are in the gaming industry. We introduce programs to their employees that measure their friendliness to the customer on a day to day basis. The employee is measured, by our on-site shoppers, for their smile, eye contact, verbal greeting and a verbal departure to each customer they come in contact with.

Since we have been in business since 1996, working with multiple clients in a variety of businesses, we feel we have a better understanding of what our customers needs are. Our company can assist you by taking valuable information obtained from your customers and turning that information into ideas that can help run your business more efficiently.

Contact us today and get started on your own customized customer service program.